Thank you for shopping at Shopicliq.com. We value your business and want to ensure that your experience with us is satisfactory. This Refund Policy explains our procedures for refunds, returns, and cancellations.
Eligibility for Refunds
Let’s have a look that what are the potential eligibility for the refund.
1. Product Condition
To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. We reserve the right to refuse a refund if the returned product does not meet these criteria.
2. Time Frame
Refund requests must be made within 3 days of receiving your order. After this period, unfortunately, we cannot offer you a refund.
Initiating a Refund
Let’s know how to initiate a refund if you don’t like the product.
1. Contact Customer Support
To initiate a refund, please contact our customer support team at Shopeecliq@gmail.com. Provide your order number, a detailed reason for the refund, and any supporting documentation such as photographs if applicable.
2. Approval Process
Once your request is received, we will review it and notify you of the approval or rejection of your refund. We may request additional information to better understand the nature of the request.
3. Refund Approval
If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return Procedure
1. Return Authorization:
Before returning a product, you must obtain authorization from our customer support team. Unauthorized returns may not be accepted.
2. Return Shipping:
Customers are responsible for the cost of return shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Shipping Address:
To return a product, mail it to the address provided by our customer support team after obtaining return authorization.
4. Packaging:
Please ensure that the returned item is packaged securely to prevent damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance.
5. Refund Exceptions:
5.1 Final Sale Items:
Certain items are non-refundable, including but not limited to clearance items, gift cards, and downloadable software.
5.2 Exchanges:
We do not offer exchanges at this time. If you need a different item, you will need to return the original item and place a new order.
6. Damaged or Defective Items:
6.1 Report Damage Promptly:
If you receive a damaged or defective item, please contact our customer support team within 3 days of receiving the product. Include photographs of the damage to expedite the resolution process.
6.2 Options for Resolution:
We will either replace the damaged or defective item or provide a refund. The decision will be based on product availability and customer preference.
7. Refund Processing Time:
7.1 Credit Card Refunds:
If your refund is approved, a credit will automatically be applied to your credit card or original method of payment within some days.
7.2 Delayed Refunds:
If you haven’t received a refund within the specified time frame, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted.
8. Contact Information:
If you have any questions about our Refund Policy, please contact us at Shopeecliq@gmail.com.
Feel free to tailor this policy to the specifics of your business, including details like the number of days for eligibility, specific contact information, or any other unique aspects of your operations. Always consult with legal professionals to ensure compliance with relevant laws and regulations.